- Are you registered with the US Department of Transportation?
- How many years have you been in service?
- Who is your insurance carrier and what is your policy number?
- How do I set up a corporate account?
- How do I make a reservation?
- What is your cancellation policy?
- What are other terms and conditions?
- Can I smoke in any of your cars or limousines?
- What do I do if I can't find my car/chauffeur?
- Why is my billing amount different than my quote?
- What is your alcohol policy?
- What is your privacy policy?
- Do your drivers have a special license or training?
- What is the availability of your staff?
- Are you registered with the US Department of Transportation?
Yes, this is required. Second Nature Limousine Service is a fully licensed livery service with the USDOT.Return to Top of Page
- How many years have you been in service?
Second Nature Limousines has been servicing the Northwest Indiana and Chicago Land area since 2001.Return to Top of Page
- Who is your insurance carrier and what is your policy number?
Second Nature Limousine Service is insured through Empire Insurance Companies of 13810 FNB Parkway Omaha NE 68154 . Our policy number is CL930367Return to Top of Page
- How do I set up a corporate account?
Applications or inquiries for corporate accounts should be sent to Alexandra Dimitriadis, Account Manager for Second Nature Limousine Service, at >secondnaturelimos@hotmail.com Alexandra can also be contacted directly at 219 313-6121. Contact Alexandra to determine if you qualify.Return to Top of Page
- How do I make a reservation?
Anyone can make reservations via fax, e-mail, or by telephone. For all reservations, a major credit card is required at time of booking.Return to Top of Page
- What is your cancellation policy?
All non corporate cancellations made prior to the 48 hour period will forfeit full deposit. Any cancellations within 48 hours of reservation date will be billed for full charter amount.
Corporate account holders may cancel up to 2 hours in advance.Return to Top of Page
- What are other terms and conditions?
A major credit card is required for a deposit at the time of booking to guarantee your reservation. All other charges are billed to the credit card on file only after the charter has been completed. Corporate account custom billing can be established through your Corporate Account Manager. Second Nature Limousine Service also reserves the right to substitute one vehicle for another providing it is the same or equal size/fare value. The client is responsible for any damage caused to the vehicle by any of the guests in the party.Return to Top of Page
- Can I smoke in any of your cars or limousines?
All of our vehicles are non-tobacco vehicles. If you would like to use tobacco, we would gladly stop at your convenience so you may do so.Return to Top of Page
- What do I do if I can't find my car/chauffeur?
Whether you are at a Chicago airport or we are serving you in our nationwide affiliate capacity, please call (800) 688-4115 if you are unable to locate your chauffeur. We will immediately remedy the missed connection and get you on your way quickly.Return to Top of Page
- Why is my billing amount different than my quote?
Your price quote is an estimation based on the times supplied to us. Second Nature Limousine bills you for actual time usage based in 15 minute increments after you've reached any minimum usage requirements. If you use over the estimated time, your bill will be more. Another factor that can change the billing amount is any contractually obligated charges described in the contract or extra amenities you've requested we provide.Return to Top of Page
- What is your alcohol policy?
You may bring your own alcohol providing all passengers are 21 years old with a valid ID.Return to Top of Page
- What is your privacy policy?
Second Nature Limousine does not release any information to any outside organization. It is our policy to protect your privacy and identity at all times.Return to Top of Page
- Do your drivers have a special license or training?
All Second Nature Limousine chauffeurs are over the age of 25, have a 100% clean Motor Vehicle Record, and have completed our extensive chauffeur training program and continuing education. We feel our chauffeurs are the most important part of our business, because they are servicing you, the client.Return to Top of Page
- What is the availability of your staff?
Our staff is available 24 hours a day, 7 days a week. Return to Top of Page
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